[本刊讯]为切实提高医院医疗服务质量,打造医院服务新形象,江苏省新沂市中医院在全院范围内开展“零投诉科室”活动。此次活动旨在强化服务意识、弘扬职业道德、规范服务行为、提升服务效能,努力提高患者满意度。 In order to effectively improve the quality of medical services in hospitals and build a new image of hospital services, Xinyi City Hospital of Traditional Chinese Medicine in Jiangsu Province has conducted “Zero Complaint Offices” activities throughout the hospital. The event aims to strengthen service awareness, promote professional ethics, regulate service behavior, improve service efficiency, and strive to improve patient satisfaction.