玉顺(北京一石家庄511城际列车长):我工作九年了,别看我年纪不大,可有六年除夕都在跑车,也算是一个‘老春运’了。记得那时北京到深圳要48小时,来回五天。春运人特多,车厢内又开着暖气,人们互相拥挤,都很烦躁,难免会把气发到乘务员身上,有的旅客甚至张嘴就骂人。工作中我们提倡换位思考,这样才能赢得旅客的理解和宽容,看到旅客在我们的照顾下平安到达,我比听一场超女的演唱会还高兴,真的。安全是砸锅卖铁的事情。如果旅客对我们的服务工作不满意,我们尚且可以通过努力化解弥补。但安全上面的事情是不可逆的。比如我们疏忽,使人从车门上掉下去,你本事再大,也 Yushun (Beijing Shijiazhuang 511 intercity train conductor): I work for nine years, do not look at my age is not big, there are six years New Year’s Eve in the sports car, can be considered an ’old spring’. I remember when Beijing to Shenzhen to 48 hours, back and forth for five days. Spring Festival people Trinidad and Tobago, inside the car and turn on the heating, people crowded with each other, are very upset, it is inevitable that the hair will be sent to the flight attendant, and some visitors even curse on the mouth. We work in the promotion of empathy, so as to win the understanding and tolerance of travelers. Seeing passengers arrive safely under our care, I am more than listening to a Super Girl concert. Security is a Zaguomaitie thing. If the passengers are not satisfied with our service work, we can still make up for through efforts to resolve. But safety is irreversible. For example, we neglect, make people fall from the door, your ability is bigger, too