亲爱的读者朋友们,大家好!看到这个题目,也许您会有疑问:“顾客是上帝,怎么会赶走他们?”其实这是服务行业人员身上普遍存在的问题。在为珠宝企业做培训的时候,许多一线员工都会问我类似于“如何提升自己的销售业绩”这样的问题。我认为,在产品品质相同的情况下,具备高端、专业及有技巧的服务,是提升业绩的关键。那么什么是专业和技巧的服务呢?这里面的内容很多了,我们会在未来一一与您分享。今天,我将告诉您一个很容易被忽略的细节,就是:见到顾客第一面时,你都做了什么。 Dear readers and friends, everyone! Look at this topic, maybe you will have questions: “Customers are God, how can they be driven away?” In fact, this is a common problem in the service industry personnel. While training for the jewelry business, many front-line employees ask me questions like “how to improve my sales performance.” In my opinion, with the same quality of products, having high-end, professional and skilled services is the key to improving performance. So what is the professional and technical services? There is a lot of content, we will share with you in the future. Today, I will tell you one easily overlooked detail of what you did when you saw the customer first.