商务谈判的基本功可以总结为:沉默、耐心、敏感、好奇、表现。1.保持沉默。在紧张的谈判中,没有什么比长久的沉默更令人难以忍受。但是也没有什么比这更重要。另外我还要提醒自己,无论气氛多么尴尬,也不要主动去打破沉默。2.耐心等待。时间的流逝往往能够使局面发生变化,这一点总是使人感到惊异。正因为如此,等待别人冷静 The basic skills of business negotiation can be summarized as: silence, patience, sensitivity, curiosity, performance. Keep silent Nothing is more unbearable than long silence in tense negotiations. But nothing is more important than this. In addition, I have to remind myself, no matter how awkward the atmosphere, do not take the initiative to break the silence. Wait patiently. It is always surprising that the passage of time tends to change the situation. Because of this, waiting for someone to calm down