邮电通信企业是通过传输信息向用户提供通信效能的企业。实践证明,全面质量管理这套科学的管理方法,在邮电通信上是适用的。由于邮电网路四通八达,如何把全面质量管理更好地应用到全程全网上,最大限度地提高全程全网通信效能,是邮电部门推行全面质量管理深入发展的一个课题。全面质量管理向全程全网发展是邮电通信生产本身的特点所决定的,同时也是改善服务、提高质量、让用户都感到满意的需要。社会主义邮电企业是为人民服务的。它的生产特点,首先是因为它不产生新的实物产品,而是产生有益的效用。这就需要使用全面质量管理手段对这种传递和转移的各个环节、全部过程按要求加以控制,从而保证信息复制的准确,保证寄递物品的完整无损,使用户收到有益的效用。其次是邮电通 Posts and telecommunications companies through the transmission of information to provide users with communication efficiency of the enterprise. Practice has proved that this set of scientific management methods of Total Quality Management is applicable in postal and telecommunications. As the network of post and telecommunications extends in all directions, how to apply total quality management to the whole network and maximize the communication efficiency of the whole network is a topic that the post and telecommunications departments should implement in-depth development of total quality management. Total quality management to the entire network development is the characteristics of post and telecommunications production itself decided, but also to improve service, improve quality, so that users are satisfied with the needs. Socialist post and telecommunications enterprises serve the people. Its production characteristics, first of all, because it does not produce new physical products, but produce useful utility. This requires the use of total quality management tools for all aspects of this transfer and transfer, the entire process as required to be controlled, so as to ensure the accuracy of information replication, to ensure delivery of goods intact, so that users receive useful utility. Followed by post and telecommunications