卓越的客户关爱是施耐德质量战略体系中体现企业品牌文化的内容之一。这里主要从客户关爱愿景、单点切入、客户关爱中的组织、过程和仪表盘、技术、人才和胜任力、品牌化建设等一些节点来介绍。关爱愿景即通过提供优秀的增值支持服务,以及轻松快速地联系合适的支持人员,提高客户满意度,并利用数字化技术推动自助服务。单点切入中为客户提供单点联系,将为其提供 Excellent customer care is one of the elements of Schneider’s quality strategy system embodying corporate brand culture. Here mainly from the customer care vision, a single point cut, customer care organizations, processes and dashboards, technology, talent and competence, brand building and some other nodes to introduce. The Caring vision is to improve customer satisfaction by providing superior value-added support services, as well as quick and easy access to the right support staff, and using digital technology to drive self-service. A single point of entry to provide customers with a single point of contact, will be provided