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目的:探讨普通门诊患者对导医服务的需求情况及影响因素。方法:选取我院普通门诊就诊患者280例发放调查问卷,对导医服务需求调查相关的数据进行分析。结果:年龄与导医人员介绍医院的基本情况以及相关知识成正相关(P<0.01),老年患者对导医人员专业能力的需求、便民服务措施的需求、心理支持的需求(P<0.01),烧伤科就诊患者更倾向于导医人员用专业知识和临床经验指导患者就诊相关科室,尊重患者,平等对待每一位患者(P<0.01),而内外科就诊患者需要导医人员维持就诊秩序,指导有序就诊。结论:门诊导医工作人员需要根据不同患者的需求提供高质量的服务。
Objective: To investigate the demand of general medical service and the influencing factors of general medical service. Methods: A total of 280 outpatients in our hospital were selected for questionnaire, and the data related to medical service demand survey were analyzed. Results: There was a positive correlation between the age and the basic situation and related knowledge about the introduction of hospital staff (P <0.01). The elderly patients’ needs for professional ability, convenience service and psychological support (P <0.01) The patients in burn department were more inclined to lead the medical staff to use the professional knowledge and clinical experience to guide the patients to visit the relevant departments, respecting the patients and treating each patient equally (P <0.01), while the internal and external medical treatment patients needed the medical staff to maintain the order, Guide the orderly treatment. Conclusion: outpatient medical staff need to provide high-quality services according to the needs of different patients.