客舱乘务员资源管理C-CRM概念机组资源管理的概念迄今已发展二十余年,最初的定义为驾驶舱资源管理(Cockpit Resource Management,),随着现代可持续发展理念的引入和概念外延范畴中对“人-机器-环境-任务”四者协调统一的强调,客舱乘务员,维修人员,飞行签派员,空中交通管制员及其他相关人员和团队与飞行机组的协同作用日益重要, Cabin Crew Resource Management C-CRM Concept The concept of Crew Resource Management has been developed over twenty years, initially as Cockpit Resource Management, with the introduction of the concept of modern sustainable development and the concept of extension The coordination of “people-machine-environment-mission” is emphasized. The synergy between flight attendants, maintenance personnel, flight dispatchers, air traffic controllers and other related personnel and teams and flight crews is increasingly important.