论文部分内容阅读
据悉,前不久,海口港船务公司团委为了促进“青年文明号”工作的开展,推出了“青年文明号服务卡”。推卡的目的在于在广大旅客中建立有效的监督机制。服务卡大小如明信片,上面印有旨在提高客运服务质量而向社会所作的公开承诺。候船室、船舱里的旅客一卡在手,可以随时对照承诺条款,发现问题,按卡上投诉电话投诉或举报。受到投诉或举报的从业人员,一经调查核实,将受到公司严厉的处罚。
It is reported that not long ago, Haikou Port Shipping Company Youth League to promote the “Youth Civilization” work carried out, launched the “Youth Civilization Service Card.” The purpose of the push card is to establish an effective supervision mechanism among the passengers. The size of a service card, such as a postcard, has a public commitment to the community that aims at improving the quality of passenger service. Waiting room, passengers in the cabin of a card in hand, you can always control the promised terms, identify problems, press the card complaints or complaints. The employees who have been complained or reported will be severely punished by the company upon investigation and verification.