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本文分析患者就医服务流程,提出面向患者就医服务自助终端系统的应用方案,其包括:总体结构及就医服务流程优化,自助终端系统种类构成、功能和评价,硬件配置技术特征,人机接口一般设计原则,自助终端系统集成控制中心管理功能,并提出一些见解供探讨.“,”The article analyses in seeking medical advice service flow for patients. The thinking and countermeasure is application scheme on self-service terminal system in seeking medical advice service for patients. There are architectural structure and optimization about seeking medical advice service flow, various kinds of self-service terminal system form, function and evaluate, hardware configuration technique features, the general design principle of Human-Computer Interface, Self-service terminal system integration control central manageable functions , and the like.