领导就是率领和引导个人或群体实现工作目标的行为过程。管理者的领导艺术是决定管理效果的重要因素,要提高管理工作的有效性,必须切实增强领导艺术。一、以和谐的人际关系形成“软环境”。1.应恰当行使职务权力和个人权力。领导者的权力有两个:一是组织赋予的职位权力。这种权 Leadership is the process of leading and guiding individuals or groups to achieve their goals. Managerial leadership art is an important factor in determining the effectiveness of management. To enhance the effectiveness of management, leadership art must be effectively strengthened. First, with a harmonious relationship between the formation of “soft environment.” 1. Duty and personal power should be properly exercised. There are two power leaders: First, the organization gives the job authority. This right