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一是邀请市技术监督局的领导到商店抽查商品,共查了10个商场几千种商品。召开钟表、厨具、大家电、小家电、影视、音响维修人员研讨会,落实上门服务具体措施。设立顾客接待处、义务服务处,要求一次性解决顾客问题,解决满意率达100％。 二是与《中国消费者导报》联合举办了“民生揭短自罚”有奖评店活动,发出评议卡13000余份,收回4247份,公开登报奖励8名提出宝贵意见的顾客。 三是积极与市人民保险公司联系,开展了“民生商品质量保险”活动,对在民生购物因质量问题造成损失的顾客,一经核实均从质量保险金中支付。 四是开展“百日无投诉”活动,对“无投诉”商场、优秀管理干部和优秀营业员,分别予以奖励。 五是推出“五道防线”打
The first is to invite the leaders of the Technical Supervision Bureau of the Municipality to go to the store to conduct random inspections of goods, and inspected a total of 10 kinds of goods in 10 shopping malls. Held seminars on watches, kitchen utensils, household appliances, small household appliances, film and television, and audio maintenance personnel to implement specific measures for on-site service. The establishment of a customer reception office and an obligation service office required a one-time solution to the customer’s problem and the satisfaction rate was 100%. Secondly, the “China Consumers’ Guide” jointly organized the “People’s Livelihood Disclosure and Self-punishment” award-winning store review campaign. It issued more than 13,000 review cards, recovered 4247 copies, and publicly reported the awards to 8 customers for their valuable opinions. The third is to actively contact the Municipal People’s Insurance Company and carry out the “People’s Livelihood Commodity Quality Insurance” campaign. Customers who have suffered losses due to quality problems in the people’s livelihood purchase will be paid out of the quality insurance fund upon verification. The fourth is to carry out “100-day no complaints” activities, and reward the “no complaints” shopping malls, excellent management cadres and outstanding salespersons. The fifth is to launch “five lines of defense” to fight