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目的：对我院门诊西成药房退药情况进行分析并探讨预防措施。方法：收集我院2013年9月-12月门诊西成药房退药处方共275张，按退药原因和退药种类进行分类分析。结果：我院门诊西成药房退药原因主要为患者因素，其次为药品不良反应以及医师处方问题；退药药品中以中成药、循环系统用药及抗生素居多。结论：针对不同退药原因采取相应对策，建立健全的退药制度，加强医患沟通，改善退药现象。“,”Objective: To analysis the situation of medical withdrawal in outpatient pharmacy and find measures to prevent this phenomenon. Method: Two hundred and seventy-five outpatient pharmacy drug withdrawal cases were col ected from September 2013 to December 2013, and analysed according to withdrawal reasons and drug classification. Results: The main reason for drug withdrawal in outpatient pharmacy were patient factors, adverse reaction and prescription errors. The majority of withdrawal drugs were Chinese patent drug ,circulation system medicine and antibiotics. Conclusions: Take corresponding countermeasures according to the different causes of drug withdrawal. To set up a sound medicine administration, strengthen the patient-doctor communication, it may can reduce the phenomenon of drug withdrawal.