舜和国际酒店是由舜和酒店集团投资兴建的高星级餐饮主题文化酒店,硬件设施完备,服务水平、员工素质等“软件”水平相对较弱。酒店正致力于提高“软件”水平,培训作为重要手段与工具是酒店目前的重点工作。本文概述了舜和国际酒店餐饮服务人员培训的现状,找出培训中存在的问题,提出改进的方法和建议。一、舜和国际酒店简介舜和国际酒店是由舜和酒店集团投资兴建的高星级餐饮文化主题酒店,酒店总面积四万多平方米,设有总统套房、豪华套房、行政套房、商务套房、豪华标准间、豪华大床房共260余 Shunhe International Hotel is a high-star restaurant theme culture hotel invested and constructed by Shunhe Hotel Group. The hardware facilities are complete, service level, staff quality and other “software ” level is relatively weak. The hotel is committed to improving the “software” level, training as an important means and tools is the hotel’s current focus. This article gives an overview of the present situation of training service personnel in Shunhe International Hotel, finding out the problems in training and putting forward the improved methods and suggestions. I. Overview of Shunhe International Hotel Shunhe International Hotel is a high-star food and beverage theme hotel invested by Shunhe Hotel Group. The total area of ​​the hotel is over 40,000 square meters. There are presidential suites, deluxe suites, executive suites and business suites , Deluxe Standard Room, Deluxe Room a total of more than 260