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近日,上海银监局发布了《上海银行业消费者权益保护年度报告(2013)》。这是上海地区首次以监管部门名义对外发布银行业消费者权益保护工作报告。《报告》披露,2013年,上海银行业面向个人客户设计开发产品或服务5091项,并且在产品进入市场前,就由机构内部从保护消费者的角度,对其中476项做出了调整和改进;开展各类消费者宣传教育活动82 76次,投入资金1 767万元,投入人力5万多人次,估计受众近两千万人次。《报
Recently, Shanghai Banking Regulatory Bureau released “Annual Report on the Consumer Protection of Shanghai Banking (2013)”. This is the first time in Shanghai in the name of regulatory authorities on the protection of the rights and interests of the banking industry released a report. According to the “Report”, in 2013, Shanghai banking sector designed and developed 5,091 products or services for individual customers. Before the products were introduced to the market, 476 of them were adjusted and improved from the perspective of consumer protection ; Carried out 82 76 publicity and education campaigns of various types of consumers with a total investment of 17.67 million yuan and a manpower supply of more than 50,000 and an estimated audience of 20 million. "Newspaper