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企业由员工群体构成,群体行为对企业的成败致关重要。在当今企业,随着竞争日趋激烈,企业对员工素质的要求也日益提高。如何提高员工队伍的素质、培养高素质的员工队伍成为困扰企业的一大难题。员工培训在企业发展中具有举足轻重的作用,对提高服务质量、储备人力资本、树立企业自身的形象等方面有重要意义,因此,要使培训充分发挥作用使企业服务质量提高的同时提高经济效益,必须从根本上采取适当的方式方法改变我国企业员工培训的现状。
The company is composed of groups of employees. Group behavior is important to the success of the company. In today’s enterprises, with the increasingly fierce competition, the requirements for the quality of employees in companies have also increased. How to improve the quality of the workforce and develop a high-quality workforce has become a major problem that has plagued businesses. Staff training plays a decisive role in the development of the company, and it is of great significance in improving service quality, storing human capital, and establishing the company’s own image. Therefore, it is necessary to make training fully play its role in improving the service quality of enterprises and improving economic efficiency. Must take a fundamental approach to change the status quo of enterprise training in China.