随着中国特色社会主义市场经济逐步成熟,医疗卫生体制改革不断深化以及人们对医疗消费品质的越来越重视,医疗市场竞争日趋激烈,医院的服务质量将成为竞争的焦点。本文阐述了提高服务质量对促进医院发展的理论意义,提出了目前医院在服务质量上存在的问题及其对策。 With the gradual maturity of the market economy of socialism with Chinese characteristics, the deepening reform of the health care system, and the increasing emphasis on the quality of medical consumption, the increasingly fierce competition in the medical market will make the service quality of hospitals a focus of competition. This article describes the theoretical significance of improving the quality of service for the promotion of hospital development, and puts forward the problems existing in the service quality of hospitals and their countermeasures.