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高校行政效能建设对于提高高校管理水平以实现人才培养目标具有重要意义。合理有效的效能监察方法是准确评价高校行政效能高低的一个关键。本文研究了“神秘顾客”调查制度在高校行政效能监察中的应用,提出了可行的实施流程并有效用于某高校机关作风建设效能监察实践。
The construction of university administrative efficiency is of great significance to improving the management level of colleges and universities in order to realize the goal of talent cultivation. A reasonable and effective performance monitoring method is a key to accurately evaluate the administrative efficiency of colleges and universities. This paper studies the application of the Mystery Shopper ’s investigation system in the supervision of university administrative efficiency, puts forward a feasible implementation process and effectively applies it to the performance supervision of a university’ s office style construction.