铁通丹东分公司十一纬路营业厅现有员工7人,全部是女同志,这个不到100平米的营业厅,担负着丹东地区近50%铁通公司用户的话费收缴、业务受理、查询、咨询以及故障受理等服务工作。营业厅成立15年来,班组成员换了一茬又一茬,在激烈的市场竞争中,营业厅始终坚持综合素质提升与服务意识强化并举,成为丹东地区通信服务行业的“领头羊”。一、从思想素质的提高促进服务意识的提升十一纬路营业厅从加强职业道德教育入手,增强员工的岗位职责,坚持 TieTong Dandong Branch Eleven WeiLu business hall staff 7 people, all are lesbian, this less than 100 square meters of business hall, responsible for nearly 50% of Dandong area Tietong user bill collection, business acceptance, inquiry, consultation As well as troubleshooting and other service work. Business hall was established 15 years ago, the team members for a crop of another crop, in the fierce market competition, the Office always adhere to enhance the overall quality and enhance the sense of service, as Dandong communications services industry “leader ”. First, from the ideological quality to promote the promotion of service awareness Eleven Wei Road Business Office from the strengthening of professional ethics education, enhance the job responsibilities of staff, adhere to