一、大质量20世纪末,世界著名的管理学家朱兰博士以90多岁的高龄在世界企业家、学者和政府官员数千人参加的大会上发表了著名的告别演说,提出了“将要过去的20世纪是生产率的世纪,将要到来的21世纪是质量的世纪”的著名论断,成为世界企业界、管理界和质量界的座右 First, the great quality At the end of the 20th century, Dr. Zhu Lan, a world-renowned management scientist, delivered a famous farewell speech at a conference attended by more than 90-year-olds in the presence of thousands of entrepreneurs, scholars and government officials from the world. He proposed that " The past twentieth century was the century of productivity, the coming century 21 century was the famous century of quality, and became the seat of the world’s business, management and quality circles