当IT市场达到相对饱和状态时,对企业的服务要求开始由“经营”转为“精营”,由“广耕”变为“深耕”,原有的市场模式将经历一场深入的变革。服务竞争已成为提高企业市场份额和竞争力的有力武器走上前台。呼叫中心将成为服务竞争的先锋,站在竞争的前沿。 IT企业的产品销售是与服务捆绑在一起的,虽然目前还没有将产品价格和服务价格进行明码标价,但售后服务的时间长短不 When the IT market reaches relative saturation, the service requirements for enterprises begin to change from “business” to “refined business” and from “broad farming” to “deep plowing.” The original market model will undergo an in-depth reform. Service competition has become a powerful weapon to improve the market share and competitiveness of enterprises to come to the forefront. Call center will become the vanguard of service competition, standing in the forefront of competition. IT business product sales are bundled with the service, although the price of the product and service prices have not yet been marked price, but the length of after-sales service is not