背景及问题在第二批党的群众路线教育实践活动期间,龙泉市有群众反映,由于家住偏远山区,来市区办理业务,常常因为午休时间吃了闭门羹,办完证件当日没有返程的车,很不方便;也有群众反映,有些窗口办事效率低,同一件事情要在好几个窗口办理,光排队就是小半天,等待时间很长;有些工作人员业务不熟悉,一件小事要反复请示,有的事情还要带回去办理。针对群众反映,如何提高服务水平,提高办事效率,让审批不再难、不再 Background and Issues During the second batch of the Party’s mass line education practice activities, there were masses in Longquan City. Since they live in remote mountainous areas and come to the urban areas to handle business, they often ate their lunch because of the lunch break. Very inconvenient; there are people reflect, some windows inefficient, the same thing to be handled in several windows, light queuing is a small half-day, waiting a long time; some staff are not familiar with the business, a small matter to ask for instructions, there are Things have to be brought back to handle. Reflect the masses, how to improve service levels, improve efficiency, so approval is no longer difficult, no longer