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目的:探讨益智小游戏在无偿献血中降低献血反应及提高献血服务满意度的作用。方法:将2013-10-2014-03在我站A献血点初次献血者2 361人为对照组,B献血点初次献血者(排除不配合参加游戏干预者)3 892人为观察组,对照组按常规采血程序进行献血,观察组在按常规献血程序进行献血的同时给予益智小游戏干预,观察比较2组献血反应率及献血服务满意度。结果:观察组与对照组献血反应率及献血服务满意度比较,χ2值分别为148.730、155.681,差异均有统计学意义(均P<0.01)。结论:将益智小游戏应用于无偿献血服务,能有效降低献血反应,提高献血服务满意度,对于保留无偿献血者有重要作用。
Objective: To explore the effect of puzzle game on reducing blood donation reaction and improving the satisfaction of blood donation in voluntary blood donation. Methods: A total of 3 892 primary blood donors (excluding those who did not cooperate with the game intervention) from the blood donation sites of blood donation point 2 361 in the blood donation point in 2013-10-2014-03 were selected as the observation group and the control group as usual The blood donation procedure was used to donate blood. The observation group was given the intervention of puzzle game while donating blood according to the routine blood donation procedure. The response rate of blood donation and the satisfaction of blood donation service were observed and compared. Results: The blood donation response rate and satisfaction of blood donation service in the observation group and the control group were 148.730 and 155.681, respectively, with significant differences (all P <0.01). Conclusion: The application of puzzle games to voluntary blood donation service can effectively reduce the blood donation response and improve the satisfaction of blood donation service, which plays an important role in keeping unpaid blood donors.