改善用户体验是提升电信服务质量的核心内涵90年代,ITU对服务质量进行了定义,即服务质量(QoS)是“决定着用户对于服务满意度的服务性能的总体效果”。在随后很多年间,电信服务质量通常更多被指对电信运营商的网络本身性能的一种测评,同时QoS也是一个综合指标,用于衡量一个服务的满意程度。到目前为止,国际上对电信服务质 Improve the user experience is to enhance the core content of telecom service quality In the 90’s, ITU defines the quality of service, that is, the quality of service (QoS) is “the overall effect of determining the service performance of the user for service satisfaction.” In the ensuing years, the quality of telecom service is usually more of a measure of the performance of telecom operators’ networks, and QoS is also a composite measure of the satisfaction of a service. So far, the international telecommunications service quality