(一)2015年7月3日,位于南京市江宁区的金鹰购物中心隆重开业。7月6日,朴女士带着年幼的女儿和母亲王老太太,来到位于购物中心四楼的一家海鲜自助餐厅就餐。约半小时后,王老太太提出要上厕所,但四楼女厕所坏了,暂停使用。朴女士和保洁员商量希望让母亲借用一下男厕所,遭到拒绝后,她只得陪着母亲去五楼找厕所。在自动扶梯口,王老太太说外孙女一个人留在自助餐厅不放 (A) July 3, 2015, located in Jiangning District of Nanjing Golden Eagle Shopping Center grand opening. On July 6, Ms. Pak came to a seafood cafeteria on the fourth floor of the shopping mall with her young daughter and mother, Mrs. Wang. About half an hour later, Mrs. Wang proposed to go to the toilet, but the fourth floor of the female toilet was broken and was suspended. Ms. Park and the cleaning staff to discuss hope that his mother borrowed the men’s toilet, was rejected, she had to accompany her mother to the toilet on the fifth floor. At the escalator entrance, Mrs. Wang said granddaughter stayed alone in the cafeteria