1992年,湖南临湘县委、县政府把解决群众关注的热点问题作为理顺经济关系,扫除改革障碍的大事来抓,取得了较好的效果。主要作法是: 一、倾听呼声,正视热点。县委、县政府在全县设立了60个“热点问题投诉箱”,分布在各乡镇、县直机关、厂矿、学校,方便群众投诉;在纪委、监察局、信访办、司法局等单位设立了“热点问题信访接待室”,专门接待群众来访。通过半个多月的调查研究,发现群众反映最强烈的热点问题主要有两个:一是农民负担越来越重,超过了农民的承受能力;二是 In 1992, the Linxiang county party committee and county government of Hunan Province got the better results by solving the hot issues that the masses are concerned with as the major event of rationalizing economic relations and eliminating obstacles to the reform. The main approach is: First, listen to voices, face up to hot spots. County, county government set up in the county 60 “hot issues complaints box”, located in all townships, county organs, factories, mines, schools, facilitate the masses of complaints; Commission for Discipline Inspection, Supervision Bureau, Petition Office, Bureau of Justice and other units set up “Hot spot petition reception room”, specially welcome the masses to visit. After more than half a month of investigation and study, we found that there are mainly two hot issues that the masses have the most intense reflection: First, the peasants ’burden is more and more heavy, which exceeds the peasants’ bearing capacity; secondly,