随着互联网的高速发展,网上交易也已经成为一种司空见惯之事,这其中 eBay 和淘宝无疑是当前这一市场的领跑者。虽然它们互为竞争对手,但是却都有一个共同的特点,那便是都选择了 IM 工具做为交易平台的一种延伸。网络交易的桥梁作为与网上交易平台绑定的IM 工具,买卖双方利用它们可以在顷刻间完成在线沟通,为一次成功的交易打下基础。现如今,这些网上交易平台的聊天工具所具备的功能已与主流的 IM 工具相差无几。在联系交易的过程中,不但可以进行即时的在线文字信息传递,而且类似于语音、视频、文件传送以及群功能都 With the rapid development of the Internet, online trading has also become a commonplace thing, of which eBay and Taobao are undoubtedly the leader in the current market. Although they are competitors, they all have one thing in common: they all choose IM tools as an extension of the trading platform. Online trading as a bridge with the online trading platform IM tools, buyers and sellers can use them to complete an instant communication online, to lay the foundation for a successful transaction. Today, these online trading platform chat tools have the same features as the mainstream IM tools. In the contact transaction process, not only for instant online text messaging, but also similar to voice, video, file transfer and group functions are