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近年来,超市作为一种新兴的业态在我国取得了长足的发展,然而随着超市业的日益成熟,大型连锁超市的出现和国外零售业巨头的登陆,超市业的竞争日趋激烈。经过几年的发展,目前各个大型超市对购物环境等硬件都很关注,现在差别已不大,然而在商品管理和服务等软件方面关注还不够,超市业的一个比管理比服务的时代已经到来。
In recent years, supermarkets have made great progress in our country as an emerging industry. However, with the maturity of the supermarket industry, the emergence of large supermarket chains and the landing of foreign retail giants have intensified the competition in the supermarket industry. After several years of development, various large-scale supermarkets are very concerned about the hardware environment such as the shopping environment. At present, the difference is not great. However, attention is not paid in software such as product management and service. The era of supermarkets is more than that of management and service. .