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一边是旅游服务商认为中国游客欠缺经验,不愿为优质的个性化体验付费;另一边是95%的游客对服务心存不满。中国旅游市场怎么了?来自山东威海的大学教师孙丹,原本计划自驾去新疆旅游,但却发现在不跟团的情况下,没有任何一家当地的旅行社可以提供代为订购机票和酒店的服务。相比之下,身在大城市上海的白领涂小姐也在计划出境旅游,为了制定一个完备的旅行计划,她先后浏览了十几个旅游网站,却苦于没有一家权威的网站能帮助自己提供一站式服务的旅行行程规划。
On the one hand, travel service providers think that Chinese tourists lack experience and are not willing to pay for a high-quality personalized experience. On the other side, 95% of tourists are dissatisfied with the service. What happened to the Chinese tourism market? Sun Dan, a university teacher from Weihai, Shandong Province, originally planned to travel by car in Xinjiang. However, he found that no local travel agency could provide tickets and hotel services on behalf of the tour operators without the tour. In contrast, in the big city of Shanghai, Miss White-collar workers are also planning to travel abroad, in order to develop a comprehensive travel plan, she has visited a dozen travel sites, but suffer from an authoritative website can help provide a Station service travel itinerary planning.