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我们巫山县虽然是个大山区,但由于有长江巫峡和宁河“小三峡”等风景名胜,近年来成了万里长江上的旅游热点。一九八六年到巫山的国内外游客已达十万多人。旅游业的兴起给服务行业带来了新的要求。但是在前些年,由于不重视职业道德教育,不遵守本行业的职业道德规范的情况相当普遍。有的接待顾客态度冷漠,说话粗鲁,有的服务员置服务二字于
Although Wushan County is a large mountainous area, it has become a tourist hot spot in the Yangtze River in recent years due to scenic spots such as Wu Gorge in the Yangtze River and Ningxia Small Three Gorges. In 1986, more than 100,000 tourists came to Wushan from home and abroad. The rise of tourism has brought new demands to the service industry. However, in previous years, due to the neglect of professional ethics education, the non-compliance with the professional ethics of the profession was quite common. Some customers accept the attitude of indifferent, rude, and some attendants set service word in