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一流的客服应该如何留住顾客呢?客服顾问所罗门(Micah Solomon)在《福布斯》杂志网站上,提出了以下五个经过时间考验的建议:好印象贯穿始终。如果公司希望给顾客留下美好的印象,消费体验的开始与结束就必须是美好的。比如,体面的门面、友善的员工、清晰的公司网页等都可以为公司提升好印象加码。而且,顾客对公司的印象往往在公司意识到之前就已经开始。这也是为什么迪斯尼乐园
How Top-notch Customer Care Keeps Customers? Customer Service Advisor Micah Solomon posted on Forbes magazine’s five time-tested recommendations: A good impression runs through it. If the company wants to leave a good impression on its customers, the beginning and end of the consumer experience must be wonderful. For example, a decent facade, friendly staff, a clear corporate website, etc. can enhance the company a good impression of overweight. Moreover, the customer’s impression of the company often begins before the company realizes it. This is why Disneyland