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纯人工的服务与操作一直是传统的病案复印的特点,也是互联网技术高度发达的今天仍被人诟病的主要原因。其存在效率低下,难以满足患者需求等问题。病案复印半自助模式的推出可以极大提高病案处理流程的效率。在保留目前人工操作的基础上加入可供患者或代理人自助操作的病案预约复印平台,分流患者,缓解病案复印人员的工作压力,节省了患者等待的宝贵时间,更为日后病案科信息化建设的推进迈出了坚实的第一步。
The purely artificial service and operation have always been the characteristics of the traditional medical record copy and the main reason why Internet technology is still highly criticized today. Its existence is inefficient, it is difficult to meet the needs of patients and other issues. The introduction of a semi-self-help medical record copy system can greatly improve the efficiency of medical record processing. On the basis of retaining the current manual operation, a medical record reservation copying platform that can be used for self-service by a patient or an agent is added to divert the patient’s workload and relieve the work pressure of the medical record copyrights, thus saving valuable time waiting for the patient and further constructing the informationization of the medical record department in the future The advancement has taken a solid first step.