摘 要：传统的行政管理方式随着互联网的高速发展，其效率低下的弊端已经逐渐显露。各级部门在依托互联网快速发展的基础上积极引进现代互联网技术，结合现有行政管理的基本方式形成了符合當代环境的电子政务行政管理方式。民生诉求是电子政务的一个重要组成部分，保障和妥善解决民生问题是职能部门的重要职责，是反映其办事效率的一个窗口。然而由于民生诉求涉及到的投诉信息范围广、数量多、情况错综复杂，这给职能部门快速处理民生诉求带来了挑战。本文通过在电子政务系统中引入基于Trie树的关键词匹配算法，对市民提交的信息进行分析、匹配，从而快速分派到相应部门处理、极大地提升了各部门处理事务的效率。
　　关键词： 电子政务;Trie树;模糊匹配;关键词匹配
　　【Abstract】 With the rapid development of the Internet， the dilemma of the low efficiency of traditional administrative management methods has gradually emerged. On the basis of the rapid development of the Internet， departments at all levels actively introduce modern Internet technologies， and in combination with the basic methods of government administration， form an e-government administrative approach that conforms to the contemporary environment. People’s livelihood appeal is an important part of e-government. Safeguarding and properly solving people’s livelihood issues is an important duty of the department and a window reflecting the efficiency of department affairs. However， due to the wide range of complaints and the large number of complaints involved in the people’s livelihood appeals， this has brought challenges to the department’s rapid handling of people’s livelihood demands. This paper introduces Trie tree based on keyword matching algorithm in the e-government system to analyze the information submitted by the citizens， and then quickly dispatch them to the corresponding departments for processing， which greatly increases the efficiency of the department’s handling of affairs.
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