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在日前由信息产业部电信管理局与中国消费者协会共同举办的“电信发展进程和消费者权益保护研讨会”上,记者采访了中国消费者协会会长曹天玷。曹会长肯定了中国电信业在重视保护消费者权益方面所作的努力,深入分析了目前服务质量现状和突出问题,对如何提高中国电信业服务质量提出了看法。保护消费者权益是市场经济对电信业的内在要求曹会长指出,最近的十年,是我国电信业发展最快的十年,目前我国在网络规模上已跃居世界第二位。但在电信建设飞速发展的同时,相关的服务却显得相对滞后。随着社会的进步和人民生活水平的提高,消费者对
In a few days ago by the Ministry of Information Industry Telecommunications Authority and the China Consumer Association co-sponsored “telecommunications development process and consumer rights protection seminar ”, the reporter interviewed Cao Tianzun, president of China Consumer Association. President Cao affirmed the efforts made by China’s telecom industry in protecting the rights and interests of consumers. He analyzed the current status quo of service quality and outstanding issues and put forward his views on how to improve the service quality of China’s telecom industry. Protecting the rights and interests of consumers is an inherent requirement of the market economy for the telecommunications industry. Cao President pointed out that the past decade has been the fastest-growing telecommunications industry in our country. At present, our country ranks second in the world in network scale. However, with the rapid development of telecommunications construction, the related services have lagged behind. With the progress of society and people’s living standards improve, consumers are right