图书馆推行服务承诺制，就是将图书馆的服务标准、服务程序、服务内容、服务时限、服务效率等向读者公开做出承诺，并明确未兑现的处理办法，将自己置于读者及社会的监督之下。１、文献信息服务主动化的承诺我图书馆的文献均为开架借阅。这给读者阅览提供了很大的方便，但也使 The implementation of the service commitment system in the library is to openly promise the readers to the service standards, service procedures, service contents, service time limits and service efficiency of the library, and to clarify the unrealized handling methods and place themselves in the readers’ and the society’s Under supervision. 1, the commitment of documentary information service initiative My library’s literature are open-shelf lending. This gives readers a great convenience of reading, but also so