查尔拉是一位信息技术经理。她的工作给了她很大的压力,于是她对自身工作进行了仔细审查。她发现,过去的两个月里,她有20%的时间是花在处理下属上报的问题上。她和团队的每一次互动,似乎都会让她觉得她必须行使权力,才能帮助团队化解危机。比如:“莎拉向她抱怨说,她的同事肯恩总是不把她加入团队的电子邮件列表中。杰里无法从另一个部门获得他所需要的数据。某位内部客户已经逾期两个月仍未提供要求,却向帕特施 Charles is an information technology manager. Her work gave her a lot of pressure and she scrutinized her own work. She found that in the past two months she had 20% of the time spent dealing with subordinates reporting issues. Her interaction with the team seems to make her feel she has to exercise her authority to help the team to resolve the crisis. For example: ”Sarah complained to her that her colleague Ken always does not add her to the team’s email list, and Jerry can not get the data he needs from another department.An internal customer has been overdue for two Month still did not provide the request, but Patsch