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药店是社会非医疗保险的服务窗口,同时又是重要的医疗咨询和专业性很强的技能岗位,集诸多功能于一身,决定药房管理的多样性,牵涉到知识更新,新品种的应用,有关法规的实施和OTC观念转变等许多方面。我认为,应用OTC药品是处方药与非处方药的分类管理,是保证人民用药安全的有效手段,应实施全方位管理。1人员的要求1.1营业员应了解药品的属性,正确利用其功效、适应症、用法与用量、禁忌、介绍商品的质量、方便顾客用药安全有效、指导顾客购药、关心顾客(如:感冒、发热、咳嗽的病人要多喝开水),让顾客满意。
Pharmacy is a social non-medical insurance service window, but also important medical advice and highly skilled professional positions, set a lot of features in one, determines the diversity of pharmacy management, involving knowledge updates, the application of new varieties, related to Regulations and the implementation of changes in the concept of OTC and many other aspects. In my opinion, the application of OTC medicines is the classified management of prescription drugs and over-the-counter drugs, which is an effective means to ensure the safety of people's medication and should be implemented in all aspects. 1 personnel requirements 1.1 salesperson should understand the properties of drugs, the correct use of its efficacy, indications, usage and dosage, taboo, introduce the quality of goods, to facilitate the safe and effective medication for customers, guide customers to purchase medicine, care of customers (such as: cold, fever , Cough patients should drink more water), so that customer satisfaction.