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2012上半年,保监会接收人身险公司消费者投诉3923件,同比增长145.96%。人身险多因理赔给付纠纷和销售误导原因投诉,其中理赔纠纷类投诉700余件,占比28.64%。全国保险消费者投诉维权热线12378自4月26日上线开通已满一个月,截至5月23日,呼入的有效投诉3930个,消费者通过12378热线反映的问题主要集中在理赔纠纷、服务管理和销售误导引发退保纠纷等三方面,分别占总量的33%、24%和22%。,理赔纠纷问题仍然是投诉的重点。
In the first half of 2012, the China Insurance Regulatory Commission received 3,923 consumer complaints from life insurance companies, an increase of 145.96% over the same period of last year. Life insurance and more because of claims disputes and misleading sales misleading complaints, including claims disputes more than 700 complaints, accounting for 28.64%. National Insurance Consumer Protection Complaints Hotline 12378 since April 26 on the line has been opened for a full month, as of May 23, incoming 3930 effective complaints, consumers through the 12378 hotline reflects the main issues in the dispute settlement, service management And misleading sales lead to surrender dispute and other three aspects, accounting for 33%, 24% and 22% of the total. The issue of dispute resolution remains the focus of complaints.