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100年前,“科学管理之父”泰罗在《科学管理原理》一书中提出:“标准化是企业管理的基础”。标准化的意义,一方面是提高了工作效率;另一方面,是将个人智慧转化为组织智慧,进而不断地为组织储存智能。医院标准化管理是为患者提供同质化医疗服务的有效途径。解放军总医院自2011年起开展标准化管理的探索与实践以来,通过连续5年的建设标准、深化标准、落实标准、验收标准、转化标准的持续用力,完成了医院标
100 years ago, “the father of scientific management,” Taylor wrote in the “Principles of Scientific Management”: “Standardization is the foundation of business management.” The significance of standardization, on the one hand, is to raise the efficiency of work; on the other hand, personal intelligence is transformed into organizational wisdom, which in turn constantly stores intelligence for the organization. Hospital standardized management is an effective way to provide patients with a homogeneous medical service. Since the PLA General Hospital started the exploration and practice of standardization management since 2011, it completed the hospital standard through continuous construction of five years of construction standards, deepening of standards, implementation of standards, acceptance standards and transformation standards