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目的了解上海市居民就医方面的反应性,改进服务质量,推进医改有序发展。方法选取社区居民3600人,采用自己编制的量表调查。结果根据自己意愿选择医生的可能性比例较大。主诊医生在询问病情、做检查和治疗时的态度方面,如果用两分法,门诊患者中认为主治医生向居民提供多种诊疗方案并能够耐心解释达到94.2%,住院患者中达到92.4%,总体满意度达93.3%。结论加强社区卫生服务建设,强化卫生人才培养,进一步实施社区居民的健康教育。
Objective To understand the responsiveness of Shanghai residents to medical treatment, improve the service quality and promote the orderly development of medical reform. Methods 3600 community residents were selected and surveyed by their own scale. The results according to their own wishes to choose a larger proportion of doctors. If the dichotomous method is used, the attending physician considers that the attending physician provides residents with various treatment plans and can patiently explain that they reach 94.2% and 92.4% of hospitalized patients, Overall satisfaction reached 93.3%. Conclusion Strengthen the construction of community health services, strengthen the training of health personnel, and further implement the health education of community residents.