有一天美国通用汽车公司的庞帝雅克(Pontiac)部门收到一封客户抱怨信,上面是这样写的:“这是我为了同一件事第二次写信给你,我不会怪你们为什么没有回信给我,因为我也觉得这样别人会认为我疯了,但这的确是一个事实。”“我们家有一个传统的习惯,就是我们每天在吃完晚餐后,都会以冰淇淋来当我们的饭后甜点。由于冰淇淋的口味很多,所以我们家每天在饭后才投票决定要吃哪一种口味,等大家决定后我就 One day Pontiac, General Motors Corp., received a customer complaint letter stating: ”This is the second time I’ve written to you for the same thing, I will not blame you Why did not you reply to me, because I also think that others would think I am crazy, but it is indeed a fact. “” Our family has a traditional habit, that is, we eat ice cream every day after dinner When we eat dessert, because of the taste of ice cream, so our family vote after dinner every day to decide what kind of taste to eat, so you decide after I