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随着中国成为汽车消费的大国,汽车消费领域的投诉和纠纷亦与日俱增。根据央视今年“3·15”晚会栏目整理出的《2012年央视“3·15”消费投诉排行榜榜单》,汽车继网络购物、快递之后位列第三,甚至超过食品安全问题。据一些相关平台的统计,汽车投诉案例多数集中在质量安全问题、汽车售后服务等方面,但很显然,这些问题都是由来已久,关键是没有有效而便捷的解决机制,从鉴定到举
As China becomes a big country in automobile consumption, complaints and disputes in the area of automobile consumption are also increasing. According to “2012 CCTV” 3.15 “Consumption Complaints Ranking List” compiled by CCTV this year, “3.15 ” party column, the car after the online shopping, express delivery after the third, or even more than food safety problem. According to the statistics of some related platforms, the majority of automobile complaint cases are concentrated on quality and safety issues and automobile after-sales service. Obviously, these problems are long-standing problems. The key point is that there is no effective and convenient solution mechanism.