黄伟江（教师） 电信拿消费者不当回事儿！ 电信是企业,是企业就不能回避市场,是企业就该把消费者作为“衣食父母”！ 但电信好像不那么把消费者当“事儿”,资费调整越调越高,听证会高度保密;北京市消费者协会召开座谈会请各方人士就电信资费调整作沟通,北京电信的有关人士拒绝参会:“调价与我们企业无关,我们只是执行物价局的规定”,“这事与我们无关,我们没必要参加此会”; 至于消费者对电信服务的投诉率创出“最高”纪录,好像也难听到电信企业有何说法…… 电信企业不拿消费者当回事,是不是与其事实上的垄断地位有关?我们不必多言,事实胜于雄辩。当面对WTO,国内许多具有忧患意识的行业和企业开始“从我做起”,认真对待市场和消费者时,电信企业好像已经在 Huang Weijiang (Teacher) Telecom consumers take the wrong thing! Telecom is the enterprise, the enterprise can not sidestep the market, the enterprise should regard the consumers as “Yisifumu”! However, the telecommunications industry does not seem to be so “consumer thing”, the more expensive tariff adjustments higher, the hearing will be highly confidential; Beijing Consumer Association held a forum for parties to adjust the telecommunications tariff adjustments for communication, Beijing Telecom stakeholders Refuse to attend: “Price adjustment has nothing to do with our business, we just enforce the provisions of the Price Bureau,” “This matter has nothing to do with us, we do not need to attend this meeting”; As for consumer complaints rate of telecom services to create a “highest” record , It seems hard to hear what the telecom companies say ... Telecom companies do not take consumers seriously, is it related to its de facto monopoly? We do not have to say more than facts speak louder than words. When faced with the WTO, many domestic industries and enterprises with a sense of urgency began to “start with me” and treated the market and consumers seriously. The telecommunications companies appeared to be already