伦敦希思罗机场是世界上最繁忙的国际机场,负责北美和欧洲间近乎一半的客运量。它连接了伦敦和整个世界,同时也是英国航空公司(英航)的要塞,维护了英航利润丰厚的跨大西洋航线。然而,希思罗同样是世界上最令人痛恨的国际机场,其发生航班延迟和行李丢失的情况之多在业界也可称最。 London Heathrow Airport is the busiest international airport in the world and is responsible for almost half of North American and European passenger traffic. It connects London and the entire world, and is a stronghold of British Airways (BA), preserving BA’s lucrative transatlantic trade. However, Heathrow is also one of the most hated international airports in the world, with the most delays in flight and the loss of baggage in the industry.