随着人力成本的逐渐增加、人口红利的消失、用人政策的趋紧、劳动力管理领域的精细化时代正在到来。对于零售业来讲,除了商品库存之外,人力是成本最大也是最灵活可控的一个领域,在过去十年,针对仓储中心的软件大大发展,而从总部到店铺、客服中心的劳力管理却还相当原始。新的自动化劳力预测和排班优化方法让零售劳力管理(WFM:workforce With the gradual increase of labor costs, the demise of demographic dividend and the tightening of employment policies, the era of elaboration in the field of labor force management is coming. For the retail industry, in addition to the inventory of goods, manpower is the most costly and most flexible and controllable one. In the past ten years, the software for warehouse centers has greatly developed. From the headquarters to the shops, the labor management of the customer service center Still quite primitive. New automated labor forecasting and scheduling optimization approach to retail labor management (WFM: workforce