多年来,为客户提供满意、优质、快捷、高效服务一直是中国电信苏州分公司在企业发展进程中的不懈追求。苏州电信以员工满意为根本、以客户满意为目标、以社会满意为己任,在企业发展的同时奏响了一曲不断提升客户满意度的新乐章。2011年底苏州电信再度荣膺“全国用户满意企业”。以“员工满意”为根本每季度初,苏州电信部分营业员、话务员、客户经理、装维人员都会收到一张内部满意度调查表,表格内被调查部门涉及支撑部门,调查内容包括互相推诿、电话难打、态度冷漠、工作拖拉、用语不规范等。这是苏州电信创新实施内部服务支 Over the years, to provide customers with satisfactory, high quality, fast and efficient service has always been China Telecom Suzhou Branch in the process of enterprise development, the relentless pursuit. Suzhou Telecom to employee satisfaction as a fundamental to customer satisfaction as the goal, to social satisfaction as their responsibility, in the development of enterprises at the same time played a continuous improvement of customer satisfaction, a new movement. At the end of 2011 Suzhou Telecom again awarded “National Customer Satisfaction Enterprise.” At the beginning of each quarter, some salesmen, operators, account managers and equipment maintenance personnel of Suzhou Telecom received a questionnaire on internal satisfaction. The surveyed departments in the form involved the support departments. The investigation contents include: Push 诿, difficult to call the phone, indifferent attitude, work drag, language is not standardized. This is Suzhou Telecom innovative implementation of internal service branch