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文章就酒店服务员技能培训的重要性、培训的特点、培训的质量标准、培训过程中要注意的关键性问题以及培训的内容与策略等重要问题展开了探讨。一、酒店服务员职业技能培训的重要性一是,从酒店自身的角度来说,开展服务员职业技能培训十分重要。酒店是为客人提供服务,创造经济收入的企业。酒店服务员职业技能培训的目的是为了适应酒店开展日常业务经济活动的需要,通过对服务员进行服务态度、专业知识和业务技能的训练,提高酒店服务员的素质水平,并在酒店日常接待经营活动中充分发挥出来,从而提高酒店的管理水平与服务质量。因而,凸显了酒店服务员职业技能培训的重要性。
The article discusses the importance of hotel attendant skills training, the characteristics of training, the quality standards of training, the key problems that should be paid attention to in the process of training, the content and strategy of training, and other important issues. First, the importance of hotel attendant vocational skills training First, from the hotel’s own point of view, to carry out vocational skills training for attendants is very important. The hotel is a business that provides services to its guests and generates financial income. Hotel attendants vocational skills training is designed to meet the needs of the hotel to carry out daily business activities, by attendant service attitude, professional knowledge and business skills training to improve the quality of the hotel attendant, and hotel reception activities in the daily routine Play out, thereby enhancing the hotel’s management and service quality. Thus, highlights the importance of the hotel attendant vocational skills training.