三、运输服务提供过程运输服务提供过程是交通运输服务企业质量体系运作要素中一项重要内容。企业管理者应将其服务职责落实到与过程相关的所有人员，以确保下列活动的正常进行。1．严格遵守服务提供规范。2．监督服务质量是否符合服务规范。3．一旦出现偏差，应尽早对过程进行 Third, the transport service delivery process Transport service delivery process is an important element of the operation of transport service enterprise quality system. Business managers should implement their service responsibilities to all personnel involved in the process to ensure that the following activities are carried out properly. 1. Strict compliance with service delivery specifications. 2. Oversee the quality of service is in line with service standards. 3. In the event of deviations, the process should be carried out as soon as possible