中国民航总局消费者事务中心一名不愿透露姓名的人士表示,航空运输服务投诉量增加,除了消费者的维权意识增加这一原因之外,更深层次的原因是中国的航班数量增长较快,运量增大。根据中国消费者协会的统计,2010年上半年航空运输服务投诉量同比上升79.9%,在今年上半年全国消协组织受理投诉十大热点中,投诉增幅位列第二。8月31日,在商务部、中宣部等部委 An official of the Civil Aviation Administration of China’s Consumer Affairs Center, who asked not to be named, said that the number of air transport service complaints increased, in addition to consumer awareness of the reasons for the increase in awareness, a deeper reason for the rapid growth in the number of flights in China, Increased traffic. According to the statistics of the China Consumer Association, the volume of complaints on air transport services in the first half of 2010 increased by 79.9% over the same period of previous year. Among the ten hot spots in handling complaints received by the Consumers Association of China during the first half of this year, the increase in complaints ranked second. August 31, in the Ministry of Commerce, Central Propaganda Department and other ministries