初次见面,彼此都很陌生,礼貌和客气是交流的基础,发自内心地表达好感能够快速拉近彼此距离,但是高明的赞美肯定不是庸俗的谄媚,客套话必须巧妙实在,然后在交流中迅速找出客户需求,并将之巧妙地引导到自己的业务优势上来。如果遇到不友好客户,客户经理要灵活应对。直接面对法。将对方的借口作为交流的理由,直接解释,不逃避问 First met, are unfamiliar with each other, polite and polite is the basis for exchange, from the heart to express goodwill to quickly narrow the distance between each other, but wise praise is certainly not vulgar flattery, polite words must be subtle reality, and then quickly exchange Identify customer needs and skillfully lead to their business advantage. If you encounter unfriendly customers, account managers should be flexible. Directly face the law. As an excuse to exchange each other’s excuses, direct explanation, do not escape